George Mason University has an interesting community; with many of the students living off-campus or attending classes at one of the four satellite campuses, finding a way to reach out to and work with them can be difficult. We are always looking at what’s going on online to figure out which tools can help us best.

With that in mind, we’ve launched two websites, Mason Votes and onMason, in the past year and a half. We’re also in the midst of a second redesign of Connect2Mason, our convergence website which pulls content from all of our other student media outlets. We’ve also been pretty serious about expanding our social media presence to cover the needs of our diverse community.

onMason

At the beginning of this semester we launched a new site called onMason. During the last two years, we’ve noticed that a lot of students are out there, blogging, sending pictures from their phones to the web and creating websites. We felt that we were missing a serious opportunity to bring student-created media to the forefront because, even though we run searches, there’s always going to be a huge amount of stuff we’re going to miss.

We created onMason as the solution. The site is a WordPressMU platform for anyone with an @gmu.edu e-mail to sign up and get their own yoursite.onmason.com WordPress site. Each site comes with built-in mobile compatibility, SEO optimization, a Creative Commons license and a ton of themes and plug-ins. In addition, users can friend each other from the backend and set up their blog as a Facebook app. The user base has been growing very quickly, especially with professors using Scholarpress tools to run class sites. We’re in the midst of upgrading all our plug-ins so that they are 2.8 compatible, but we’re going to be re-rolling out a bunch of great features, including the ability to see a feed of all the blogs on the site and parse it down by tags.

There’s a lot of great potential there for crowd-sourcing events by having users blog about them and mark posts with a tag. We hope to provide the many Mason students already out there creating content and posting media with one home where they can get together, use the best tools, and provide their own view on Mason.

Right now, our focus is making sure everything is working, however, we’re looking at a number of monetization strategies for the site. We can set up ads that only display to non-users on every onmason.com site. We’ve also got the tools to set it up so certain plug-ins or expanded space is only available with a premium membership. Another possibility is providing local advertisers with the option to get their own sponsored  onMason site, I think that the opportunity to interact with students in a small hyper-local network like onMason would be a valuable one.

The advantage of this tool is that we can converge student-created content into our own. We also use onMason as a platform to host a number of our outlet sites, allowing our official front to join in with that community.

Mason Votes

Mason Votes was a community-backed project that the Office of Student Media launched for the national presidential election in 2008. The site allowed us to cover news with tools our office hadn’t used before. The original site was based on WordPress and had a static front page, in order to get the site up quickly. It integrated with Google Calendar, YouTube, Flickr, Twitter, Facebook and Delicious.

We were able to use a number of very cool tools over the course of the election. We covered the debates with CoverItLive chats and streamed live events using Livestream. We were able to make all our content, on both the site and social media, searchable using Lijit.

We found two great ways to pull traffic into the site. The first was through co-sponsoring community events. We worked with the College Republicans and College Democrats, various offices and other student groups to bring their events to the forefront in exchange for having a presence at those events. This came into play with live tweets and photos from student-run events, as well as with the live chats that played alongside video of the debates.

The second way we drove traffic was by putting everything under a Creative Commons license. Our articles were out on the web for people to use and our photographers photos were on Flickr and the people who used them (including Wikipedia) linked back to our presence.

The site continued to cover student and state elections and was moved to onMason and redesigned. It now has a Facebook app that lets people display the latest stories on their front page.

Connect2Mason

Last school year our Drupal-based convergence site Connect2Mason was redesigned and upgraded. The new site features a more dynamic front page and integrates in advertising and classifieds.

Connect2Mason’s role is to converge content from all the various student media outlets at GMU. They pull in podcasts from our radio station WGMU, video from our cable station MCN, text and photos from the student newspaper Broadside and enhance it with their own content and breaking news coverage.

Connect2Mason reporters use YouTube, Twitter and Facebook to post and broadcast content. The site is able to showcase the best of what student media produce.

We’re now redesigning the website with a more modern, less blog look. Our group is using Google Code to create requirements documents, track bugs and issues, and coordinate our activity. We’re making sure to do testing and really drill down on our requirements for version 3.0 of Connect2Mason.

Social Media

Our goal is to be the face of George Mason on social media, especially when it comes to Twitter, and we’re constantly garnering feedback and expanding our presence. My team runs 12 Twitter accounts along with their own personal identities. We have one for each of our major websites, news feeds for each  area where George Mason has a campus, and three accounts that pull from Twitter and other feeds to advertise local jobs. None of the job feed accounts would have even happened if it wasn’t for our regular interaction with our Twitter audience. At the end of the last school year I asked the people following the@FairfaxVANews account what they were interested in seeing us provide and a number of students looking towards graduation suggested the idea of a local job wire.

We feel like a big part of our role when it comes to Twitter is helping Mason students and faculty find each other, not just listen to us broadcast our own work. We created a Twitter directory that anyone could add to so that Mason users could list themselves and find each other. When the function came out, we created Twitter lists, so that people could follow all the orgs, offices, staff or students with a single click. We also monitor for mentions of GMU and engage interested high school students, professors and both grad and undergrad students. We also try to interact with the local community outside of the University’s boundaries, sending representatives to social media meetups and the recent DC Twestival.

We’ve found that this level of interaction allows us to push our content farther and get feedback. Not only that, but because we are out there talking to students, they sometimes come to us with tips that turn into new stories.

Overall tools

For Twitter, we’ve been using CoTweet and Seesmic Desktop to share access to the various Twitter accounts, follow mentions and engage our community.

The WPBook plugin allows any onMason user to make their site headlines a Facebook app.

We’re transitioning some of the older advertising over, but soon all of our graphic and text ads will be administrated by our OpenX ad server. OpenX provides a free ad server which we installed and run ourselves. It provides all the tools to set up and administrate ad campaigns on multiple sites.

Aram Zucker-Scharff is the Technology Manager in the Office of Student Media at George Mason University. He can be reached at azuckers@gmu.edu.

This week’s guests:

Mindy McAdams (@macloo) is the Knight Chair for Journalism Technologies and the Democratic Process at the University of Florida and the author of Flash Journalism. Mindy is known for online journalism, by way of her blog (Teaching Online Journalism) and her open-source teaching style.

Rich Beckman (@richbeckman) is the Knight Chair of Visual Journalism at the School of Communication at the University of Miami and a Distinguished Visiting Professor at the Universidad de los Andes in Santiago, Chile. Rich is known for multimedia projects and for training students with high-end skills.

A few of the topics from this week’s podcast are:

• How college media organizations can innovate and improve their Web sites
• Comments on college media
• What each professor would do if they were the editor of a college news organization today
• Increasing online and in-person engagement
• Pros and cons of high staff turnover
• Changing and sustaining newsroom cultures

Rich and Mindy on ‘the state of college media’ online

Mindy said the biggest problem facing college media is that students mirror the professional industry with their “abysmal” handling of revenue:

“They don’t understand Web advertising. They don’t understand placement of advertising. They don’t understand how to communicate about that advertising with the people who buy it, their advertisers.”

Rich looked more at content than business in his analysis of the state of college media. He said to look for strong examples of multimedia at big news orgs like MSNBC and The New York Times:

“[Students] scoff at that and say, ‘Well we don’t have those kind of budgets and we don’t have those kinds of skills.’ And my answer was simply, ‘Well, they (The New York Times and MSNBC) don’t have the kind of time that you have. And they don’t have the ability to work in teams like you have and they don’t have the ability to get feedback like you have from your professors.”

Listen to the full podcast here:

We want to extend a very special congratulations to the College Heights Herald, winner of the best Publication Website among large schools.

• Alex Klein (@alexklein), online editor
• Dean Chen (@deanchen), lead developer
• Chase Olivieri (@chasefoto), multimedia editor

As you might have seen, Alex wrote a blog post for CoPress about their recent switch from College Publisher to Drupal. Here’s a summary of what we discussed in the podcast:

• Why they chose Drupal
• How the switch went
• How they’re building a Web staff
• Multimedia
• New commenting policy and their comment system

Listen in!

Why a sandbox?

The advantage to having a sandbox is that these sites can be a great way to test out those ideas that you’re not sure quite how to implement or design. They provide a great test environment where you can experiment with ideas and code without having to worry about breaking things. Your Web staff and any others that are interested in learning about WordPress can use it to teach themselves some great new skills.

Thursday’s session is open to everyone, and we’ll be leading you through from start to finish on how to set up a demo instance of WordPress. We’ll show you how to create a subdomain on which to install WordPress plus lead you through each step of configuring the software. From creating the database to installing themes and plugins or getting some dummy content in there, we’ll cover it all.

If there’s time left over, we’ll also be open to discussing any and all questions you may have.

This is a great opportunity if you’ve ever wanted someone to show you how to start hacking a WordPress theme. CoPress team members will be there to answer your questions in real time — no more clogging up your inbox!

Sound interesting? Head on over to the Facebook event to RSVP and we’ll get the details out to you. Let’s start hacking!

The entry fee is $30 per college media (TV, Radio, Online-only, Newspaper — you’re all welcome to enter!) The fee covers two entries per category per outlet. (It even includes one freebie.)

Of the contest Bryan Murley, an Assistant Professor of New and Emerging Media at Eastern Illinois University, said via email, “This is the only contest that recognizes specific efforts by college media outlets. It’s not some ‘general’ online award, but an award that recognizes specific things that each college media outlet has done. No ‘student’ awards for class projects. Only real efforts for college media outlets are applicable. It’s not only a contest to recognize what’s been achieved, but what college media should aspire to.”

Among the unique categories students can enter are Web Editor of the Year, Best Use of Data, Best Online Workflow, Best Community Engagement, and Best Mashup.

Interested news organizations can apply online by May 16, and winners will be announced in the fall.

The background

College news organizations need to move beyond advertising. Now.

Hold that thought.

Some background: The topic of generating revenue to sustain news organizations has begun to consume my thoughts about journalism. There are a number of reasons why, but this mostly came after a little meetup last Saturday in DC called RevenueTwoPointZero (Rev2oh on Twitter).

This isn’t the first time our humble CoPress crew is talking about the business side of journalism. Namely, check out Joey Baker‘s post from December, “But we make all our money from newsprint!”.

But why? Aren’t we just about technology and college news sites?

No. That’s a main theme, but we would be remiss if we left revenue off the table. It’s hard to run a news site without money, unless you’re an exception.

Actually, one of our three main goals directly relates to making money: We want student news organizations to generate more online revenue by having full control over their sites.

Getting back to my opening thought…

The reality

College news sites have mostly been playing catchup to the pros. OK. “College students still read campus newspapers,” according to a 2008 Alloy Marketing study. No real harm done by being late to the video game, for example.

Student media are also looking to the Web as a way to generate revenue, mostly through different forms of advertising. This could mean banner ads, contextual ads, floating ads, video pre-roll (cringe), pop-ups (double cringe) or something else. Nothing innovative, from what I’ve seen. Nothing that’s resulting in a possible paradigm shift, such as the buzz from Russ Stanton’s LA Times onlne revenue revelation.

“But we’re getting along OK online, right?” you might ask. Probably. But the point is that we cannot wait until we need solutions to devise and implement them. Unlike some metro papers, college publications can’t afford to lose a million a week (scroll down halfway).

We need to be proactive. We need to be at least two steps ahead.

The proposal

And those first two steps are really not hard. It’s could be as easy as changing the mindset of the business office and bringing in new people. OK, the first one can be really hard.

In the context of college media, where print revenue appears to be holding up better than the big metro papers (with exceptions: “College papers cut staffs, Friday editions due to lagging ad sales”), there’s still plenty of room to grow online advertising. With this in mind, “an estimated 1-2 percent of total revenue for many college media outlets — if that,” says CICM’s Bryan Murley.

Beyond that, there’s an immense opportunity for generating revenue in other ways, which is the second step. That could be anything from offering consulting on how clients can more effectively reach the 18-24 demographic to selling baked goods in the student union.

So who’s responsible? Everyone on your staff, from editorial to business. That doesn’t mean news reporters will be selling ads, just that everyone should be part of the solution. Contributions could be as simple as brainstorming or as hands-on as consulting in ways that don’t conflict with one’s news role.

“But I’m not a business major!” Rev2oh comprised only non-business people. Participants had a variety of backgrounds, but it was primarily a design-oriented group. At least one person asked why there weren’t any business/advertising people. Alan Jacobson, who organized the event with SND president Matt Mansfield, basically said: They’ve had their chance, they haven’t done enough or haven’t been successful and now it’s up to us.

That doesn’t mean you should “go it alone,” but you don’t need that crowd to get stuff done. In many cases, I’m sure they would provide excellent insights.

Just like we need to take lessons from outside of news in order to improve news, we need to take lessons from outside the normal news organization business office to keep the money flowing.

The idea

We need revenue, not just advertising.

I like many of the ideas Steve Outing has discussed (check out his business model-related posts). Instead of rehashing them here, I’ll just say that all of the following thoughts developed after listening to him on the Journalism Now podcasts and after hearing a number of similar ideas from the small business group at Rev2oh, namely Scripps Interactive’s Jay Small.

• Your college news organization’s newly renamed “Revenue Office” no longer focuses solely on advertising, nor does it serve a single customer — your news organization. It should offer specialized services for off-campus clients.
• This could include everything from helping them establish a Web site and online brand to helping them promote their product or service on campus.
• Regarding setting up a site, there is certainly demand. I couldn’t find reliable statistics, but it’s safe to say that many small businesses in college towns could benefit by having (A) a Web site, (B) a freshly redesigned site, (C) a more interactive site, (D) presence on appropriate social media and (E) better presence on social media, for example.
• Another idea would be to have the revenue office offer research and data that would help the client, from student surveys to conducting focus groups. Basically, as Outing and Small separately referenced, this staff would be like an advertising/marketing department for the client.
• An important note: they would NOT be public relations.

There are so many possibilities, but we don’t need to reinvent the wheel as a starting point. Yes, we need to look for new models and think outside the box, but we can start by adapting existing models in different fields.

I’m going to be speaking with The Miami Hurricane‘s business manager about these and other ideas soon. The adviser for the yearbook asked me to meet with those leaders to discuss ideas. I implore you to do the same, even if it’s just to get the conversation started.

Final thoughts:

• Open your mind.
• Listen to any and all ideas.
• Don’t be afraid to fail.
• Read Alan Jacobson’s initial posts on Rev2oh. Contact him. Find others like him. Their out-of-the-box thinking will open your mind. I certainly didn’t agree with Alan on every subject, but within half a day I saw the business side of news — and the possibilities — in a whole new light. He and Matt didn’t simply put us in a different pair of shoes. We were in a whole different outfit.
• Live long and prosper.

UPDATE: Check this out, Why Advertising Is Failing On The Internet.

Link-tastic

Here are some links to help provide more context and background on Rev2oh:

• RevenueTwoPointZero » March 21st Manifesto
• RevenueTwoPointZero » The Opportunity
• SND Update – An effort to find new revenue models launches

The results on Rev2oh site:

• Display advertising solutions
• Classified solutions
• iPhone solutions
• Small business solutions: Beyond the click

More details about the results on SND Update:

• Small business solutions: Beyond the click
• How news organizations can take back classifieds
• Rethinking advertising + the homepage experience
• Mobile: Paying for functionality in news apps

Other related links

• Putting the search for a business model into perspective – Visual Editors
  
• RevenueTwoPointZero posts prototypes – Visual Editors
• Day after Revenue 2.0 #rev2oh – Patrick Cooper
  

Links that were passed around before and after:

• Online Payment Plan? How About a Print Print Payment Plan? (Matt Mansfield) – requires free registration
• Huge New Ad Unit Spotted In The Wild At NYTimes.com (Patrick Thornton)
• 27 Huge Publishers Join To Replace The Banner (Patrick Thornton)
• iList and Micro iList (William Couch)

Podcasts about revenue for news

• This Week in CoPress: Monetizing Online Student News
  
• Journalism Now Podcast – Making Money without Micropayments

Around the Network

We kicked off a lively discussion in the forum on Monday asking, “What are your website goals for the rest of the semester?” A number of great ideas have surfaced from the community. Some highlights from Josh Halliday‘s response:

• Work on cross-promotion of our student-run University radio station – perhaps an app on the homepage, or even its own separate page?
• Print more posters for on-campus advertising/recruiting
• Greater attention to our online community – MORE CONVERSATION, perhaps recruit a ‘community manager’ to maintain Facebook page, Twitter account etc.

There were dozens of other goals posted, so be sure to take a look.

Also, on the forum, we have our first discussion in the WordPress section:

• Users: How to deal with them year-to-year?

Wiki-tastic

Not much to report here, so let’s change that for next week! We want you to help add to our knowledge, which is also YOUR knowledge base.

A couple quick notes:

• After discovering mass quantities of spam, we’ve decided to require a basic registration to edit the wiki – just so we can make sure everything is kosher.
• We’ve added the Simple Press plugin (which we use for our forum) to the appropriate page.

In the News

Four links you should have clicked on in the past week (via the CoPress Publish2 Newsgroup):

• San Francisco Post-Chronicle wiki – @alexismadrigal and @sarahrose have started planning for the new SF Chronicle.
• How college media uses Twitter – this follows a list of student media in the Twittersphere compiled by CICM. No surprise with the results: 40 percent of student media on Twitter has “mostly or entirely RSS feeds.” On the plus side, at least they know about RSS.
• Bring a professor chat wrap-up – from our good friends at CollegeJourn. Congrats on a successful event!
• Interview with Marc Andreessen on Charlie Rose - Marc says that newspapers should shut down their presses today. The whole video is worth watching.

And a bonus link:

• CSS presentation for online journalism – from the Amherst Wire, which is offering a series of workshops for staff.

In the Community

We launched our first forum this week, asking about what is needed for student news organizations to collaborate. As of writing, Emily Ingram has been the only one to respond, but she offers good tips for what a collaborative platform might need: a place to crowdsource a solution for a particularly difficult problem, a source for tips and tricks that have worked for other young journalists, and a source of inspiration so we can stay innovative amid all the doom-and-gloom talk.

Our new wiki also saw the light of day this week with a number of excellent contributions, including two profile pages for student news organizations I hadn’t heard from before: The Snapper (running WordPress) and The Maneater (running Django). We’re very excited to have them in the community. There’s also a bunch of new WordPress themes listed if you’re looking for something to build from.

Around the Network

Jackie Hai, of the Amherst Wire, reports on a first-ever student media summit at UMass. The goal was to “have people from each group meet face-to-face and open up channels of communication, paving the way for a collaborative workflow in delivering a more unified news experience to readers and viewers” and it appears as though they’ve already found several ways to come together.

Bryan Murley at the Center for Innovation in College Media (CICM) has announced a pretty darn comprehensive college media contest. It’s all about online media, and he’s looking for the best examples of multimedia, use of data in reporting, and overall web presence, among other criteria.

Andrew Dunn has proposed a syllabus for studying news business models, and it has been pretty well received in the community. There’s talk of doing this completely online, which would be very cool.

The Whitman Pioneer, a weekly newspaper at Whitman College, has relaunched with a new WordPress theme for its website. Andrew Spittle, the new Web Manager, has more details on his blog.

Shameless plug. In response to a growing chorus of discontent about the Daily Emerald, I wrote a post about the steps they should take to regain trust and learn how to innovate. It’s all about transparency, and I think such transparency could lead to better buy-in from the community.